1. Scope
This policy applies across Codory's Development, Messaging, Products, Growth, Security and Web Server Management services, as well as enquiries, customer accounts, billing interactions and support communications.
2. Information we may collect
- Identity and contact details such as name, email address, phone number, company name and billing details.
- Account information, order history, service preferences and support communications.
- Payment status, transaction references and billing records. Complete card or bank credentials are generally handled by the relevant payment provider rather than stored by Codory.
- Technical information such as IP address, browser/device information, timestamps, authentication logs and security events.
- Project information, files, content, credentials or system data you provide where required to deliver development, migration, integration, security or server-management work.
- Messaging-related configuration and operational records where needed to provide OTP, SMS, WhatsApp, IVR or automation services.
- Marketing and website interaction data, such as pages visited, referral information and campaign or analytics events where such tools are enabled.
3. Why we use information
We process information to respond to enquiries, create and manage accounts, provide and support services, process payments, communicate about orders, troubleshoot issues, secure systems, prevent fraud or abuse, maintain records, improve services and comply with legal obligations.
Where marketing communications are used, you may opt out through the method provided in the communication or by contacting us.
4. Service-specific processing
Development and business software
Project delivery may require access to content, databases, APIs, credentials or sample data supplied by you. Access should be limited to what is necessary for the agreed work.
Messaging services
OTP, SMS, WhatsApp and IVR services may require recipient identifiers, message templates, delivery metadata and provider responses. Telecom operators and platform providers may process this information under their own terms and legal obligations.
Growth services
SEO and digital marketing may involve analytics, advertising accounts, campaign data, conversion events and audience information made available through customer-authorised platforms.
Security and server management
Security or operational work may involve logs, IP addresses, configuration files, vulnerability findings and other technical data required to investigate, protect or maintain a system.
5. Contact form and reCAPTCHA
The contact form uses Google reCAPTCHA v3 to reduce automated abuse. When the form is used, Google may receive browser, device and network information in accordance with Google's own terms and privacy practices. The reCAPTCHA result is used to assess whether a form submission appears legitimate.
6. Sharing with service providers
Codory may share information with vendors that are reasonably necessary to deliver a service, including hosting and cloud providers, payment processors, telecom or messaging providers, email providers, security tools, analytics or advertising platforms, software vendors and professional advisers. We may also disclose information where required by law, court order or a valid request from a competent authority.
7. International processing
Some service providers or infrastructure may operate outside your country. Where information is processed across borders, the relevant provider's safeguards and applicable legal requirements may apply.
8. Retention
We retain personal information for as long as reasonably necessary for the purpose for which it was collected, to provide ongoing services, maintain financial or security records, resolve disputes and meet legal obligations. Retention periods vary by data type and service.
9. Security
Codory uses reasonable administrative and technical measures intended to protect information against unauthorised access, loss or misuse. No internet-based system can be guaranteed completely secure, so customers should also protect passwords, enable available security controls and avoid sharing credentials unnecessarily.
10. Your choices and requests
Depending on applicable law, you may have rights to request access, correction, deletion or other action relating to your personal information. Requests may require identity verification and may be limited where retention is required for billing, security, legal claims or other lawful reasons.
11. Cookies and similar technologies
Our website may use cookies or local storage for essential functionality such as preferences, security and session behaviour, and may use analytics or advertising technologies where configured. Browser controls can be used to manage many types of cookies.
12. Children's information
Codory services are intended for business and general commercial use and are not designed to intentionally collect personal information from young children. If you believe a child has provided personal information without appropriate authorisation, contact us so it can be reviewed.
13. Contact and updates
Privacy questions can be sent through the Codory contact page. We may update this notice as services, providers or legal requirements change. The current version is identified by the update date shown above.